Pages

FAQ


PAYMENT
We accept payment through PayPal which allows you to pay via Mastercard, Visa or bank debit through your PayPal account. Don't have a PayPal account? Thats ok, PayPal also lets you make secure credit card payments without an account.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
SHIPPING
Each order (except for single perfume & balm orders) is packed in a bio-degradable cardboard shipping box with either recycled protective material or eco-bubblewrap and shred.
Australian orders are sent via Flat Rate Satchels (now with tracking!)
International orders are sent via Air Mail. Due to the constant changes and increases to international mail charges, you will need to contact me for a shipping quote. I do apologise for this but it is the only way to continue to offer international services.
If you require insurance, please contact me prior to placing your order.
Approximate delivery times:
1-4 business days within Australia after posting
4-10 business days International after posting (not including possible Customs delays within your own country). NOTE - we are not responsible for any customs fees incurred. All parcels are marked as "merchandise".
Sailor Mouth Soaps is not responsible for lost parcels. Once your order is posted, I rely on Australia Post to deliver your parcel safely to its destination. Any claims for loss/damage must be made through Australia Post but rest assured that each order is packed with care so it is extremely unlikely that my products could be damaged in transit & I've never had a parcel go missing.
Feel free to contact me at sailormouthsoaps [at] gmail.com if you would like to chat about your order :)
TURNAROUND/LEAD TIME
2-3 business days prior to shipping.
REFUNDS & EXCHANGES
Due to the nature of bath & body products, I cannot accept any returns. I want you to have a fantastic experience buying from Sailor Mouth Soaps so in the rare event that something doesn't go to plan, covo me or email me at sailormouthsoaps [at] gmail.com with any questions, comments or concerns and I will find a way to make it up to you.
INGREDIENTS 
If you haven't used a naturally based soap before, you might be unsure what all of the fuss is about! Here is the low-down...
Natural vegetable based soaps are ideal for those with problem or sensitive skin (ie. your skin usually feels tight/itchy/flakey after bathing). The naturally occurring Glycerin is retained within the soap to help your skin maintain its correct pH level and optimum moisture.
My soaps are all:
  • 100% Vegetable Based
  • Palm Oil Free 
  • Biodegradable
  • Free of Surfactants and Detergents 
  • No Sulphates (SLS or SLES)
  • No Animal Testing
  • No Animal Ingredients
Soap - Coconut Oil, Safflower Oil, Glycerine, Purified Water, Sodium Hydroxide, Sorbitol, Sorbitan oleate, Soybean protein, Fragrance, Color. May contain Ground Oats/Ground Walnut Shells/Sucrose/Salt/Shea Butter/Titanium Dioxide.
Solid Sugar Scrubs - Coconut Oil, Safflower Oil, Glycerine, Purified Water, Sodium Hydroxide, Sorbitol, Sorbitan oleate, Soybean protein, Grapeseed Oil, Fragrance, Vitamin E, Cosmetic Color.
Lip Balms - Shea Butter, Candellia Wax, Mango Butter, Coconut Oil, Vitamin E, Flavor.
Solid Perfumes - Soy Wax, Cocoa Butter, Fragrance.
Soy Wax Melts - Soy Wax, Fragrance.
Liquid Perfumes - Fractionated Coconut Oil, Fragrance, Jojoba Oil.
STOCKISTS
You can find a selected line of my products at retail stores around Australia
Queensland Museum South Bank (QLD)
Cnr. Grey and Melbourne Streets, South Brisbane QLD 4110

Animal Affair (QLD)
121 Brisbane Road, Mooloolaba QLD 4557
 
Freaks Like Us (QLD)
80 Howard Street, Nambour QLD 4560

Syzygy Syzygy (TAS)
102 Elizabeth Street, Hobart TAS 7000

Ramjet Assortments (NSW)
78 Darby St, Cooks Hill NSW 2300

Milk Thieves Art & Design (NSW)
Shop 9, 157 Crown Street, Wollongong NSW 2500

Midwest Trader (SA)
Shop 1,4-10 Ebenezer Place, Adelaide SA 5000

The Black Lagoon (VIC)
Shop 9 Centreway Arcade, Bendigo VIC 3550


TESTIMONIALS 



F Caldwell - I bought a couple of soaps from Sailor Mouth, including a tasty-looking cupcake, for mother's day. They smell great and look delicious! A great (and affordable) present for a friend or special treat to keep to yourself :) Thanks!

A Nayler - I Love my soaps i brought from Sailor Mouth, my kids dont believe they are soap because they smell so devine. Will definatley need some more.
Thanks lovely soap lady.


M Foreman - ABSOLUTLEY FANTASTIC! the post was sooo quick on the lil brains, guns and pirate that i bought! The smell when opened the package was divine:) The soap itself was a dream to use and my skin still smells like the brain..sorry kids but these are for mummy:) Will definatley be back xx

J Ong - brought a whole bunch of soaps - strawberry cupcake, broken heart, raspberry cupcake recently as part as a friend's birthday present and she LOVED them so much she's not even going to use them but simply just to look at hehe! and i got mini brains, zombie brains soap for myself! looking forward to buying some more soon, these handmade delectable goodies are just insanely cool for handmade!!

J Biggs - My dino soaps came and I FREEKIN' LOVE THEM!! Cannot wait to give them to my boyfriend as a housewarming gift xox

Dom Zombie - it's really hard these days to find products that are both awesome and environmentally friendly. Sailor Mouth Soaps has both of these bases covered - with a huge range of unique designs from zombie brains to cupcakes, even guns and skeletons .. all of which are individually handmade by the lovely Aliya herself ... I've bought a bunch of these soaps; for myself and for gifts and they are truly amazing .... If you can force yourself to actually open them (they look so cute you'll just want to admire them), the amazing aroma of them will blow you away .... my top picks are the brains and the giant Tiki head ... but all are amazing ... keep up the great work hun xxx

Trish Horrorrs - Your soaps are pure awesomeness!!!!! I love them so so soooo much!!!! First time in forever I haven't scratched my skin to death after showering! I'm hooked :)

S Sippl-I love love LOVE your soaps - I have bought quite a few now and they not only look and smell great (especially my Orange and Poppyseed cupcake!) but they make really special gifts.
B Jolley -oh and the stocking fillers of baby feet & hands were a massive hit with my neighbour & my mum! hard to top i must say!!!!

M Welsh -I ♥ these soaps! We have bought them for ourselves and as gifts and everyone agrees, they are awesome. As a vegan, I love knowing that they are cruelty free. My favourites are the raspberry brains :)

E Phillpotts -I love these soaps especially the sugar scrub in Mashmellow - its like moisturising in the shower... these are the only soaps I buy these days since they are so good for you and its nice to know that they are made by someone who actually cares about what they do. Plus being Vegan is fantastic, I am not vegan but I dont see a reason that animal products should be used in cleaning/bathroom products...
I Benningfield - The skin on my face looks so nice since I started using the Choc-oat facial bar. That's right, I use *soap* on my face and my skin has never looked this good since my 20s. PLus you know how hard it can be to get kids into the bath? Well I can't get my nieces and nephews out. They love the fruity scents and they're a real novelty.

P Ware - LOVE LOVE LOVE Sailor Mouth Soaps! They are beautiful on the skin, good enough to eat (my son has tried) and I can't wait to get a hold of some more! Simply awesome product xx
ADDITIONAL POLICIES & FAQS

Colors - Some products containing vanilla based fragrances or other strong color based fragrances (like strawberry) may change color slightly over time. Don't worry, this is normal and is of no cause for concern. It's just the price we pay for such yummy fragrances!
Please read all ingredient labels prior to use, especially if you have any allergies and discontinue use if irritation develops.
Your Privacy - Your personal information will always be held in the strictest confidence and will never be sold or shared.
WHOLESALE
Questions & Answers
Do you offer wholesale? Yes, to Australian ABN holders with a physical retail store or webstore and provided we are a good fit for each other.
How do I find your line sheet? Simply email me at sailormouthsoaps (at) gmail.com with some information about your business, website etc I will send you a copy.
I don't have an ABN or my shop is based outside of Australia. Can I still place an order? For Tax and Insurance reasons, I am only able to offer wholesale accounts to Australian businesses, sorry!
MEDICAL/ALLERGY/ESSENTIAL OILS DISCLAIMER
Please read all ingredient labels prior to use, discontinue use if irritation develops.
If you have a pre-existing condition, or are unsure if you have any skin sensitivities, we recommend consulting your physician before using any new skin care products.
Some of my products may contain natural, therapeutic grade Essential Oils. If you are pregnant, breastfeeding or suffer from a medical condition, you should consult with your aromatherapist or health care provider before using such products to ensure there are no contraindications to their use. Sailor Mouth Soaps accepts no liability for any illness or injury as a result of their use.
STORAGE
To get the best "life" out of your soap, it should be kept in a cool, dark place in its original packaging until you are ready to use it. Allow to drain and dry between uses to prolong its life. Use of a bath puff or loofa is ideal.
© Sailor Mouth Soaps 2010 - 2012 All Rights Reserved. Images may not be used without permission.

LinkWithin

Related Posts with Thumbnails